Cherry Blackberry

JUVOUS will accept product returns and provide you with a refund or repair where:

• The product is faulty or is not of acceptable quality; or
• The product is not fit for its intended purpose; or
• The product does not match the sample or our description; and
• You can present your JUVOUS receipt or other adequate proof of purchase.

Please note JUVOUS may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. If the product is determined to be faulty, not of merchantable quality, not fit for purpose or not matching a description or sample JUVOUS will offer a repair, exchange or refund. If you cannot present your JUVOUS receipt or other acceptable proof of purchase JUVOUS reserves the right not to offer a refund or exchange.

Where you seek a refund for any item that was purchased as part of a 'deal', JUVOUS may refund the price in accordance with deal eligibility. No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met.

Operating Difficulties:

If you are experiencing operating difficulties with your product we recommend you first contact us at info@JUVOUS.combefore returning the product. Many operating difficulties can be quickly solved with the right advice. The contact details are also provided on our website www.JUVOUS.com

JUVOUS reserves the right to:

Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

Please note:

Your original JUVOUS receipt is the best form of proof of purchase
Refunds will be issued through direct bank account transfer
Please return any accessories and manuals supplied with product

Free overnight shipping in New Zealand for orders over $50*

*Free shipping is not applicable for rural delivery, or Saturday delivery.

NEW ZEALAND

Standard Overnight Courier (excludes rural areas, and weekends): $4

Rural Courier (1-2 days): $7

Saturday Courier (excludes rural areas): $8
 

Please allow 1-2 days for warehouse processing times.

All orders should be placed before 2pm for overnight shipping.

Your postcode determines what shipping method you are eligible for based on the NZ Post address and Postcode Finder.

Please note, we always select overnight courier for parcels being sent within New Zealand, but time frames are not guaranteed by NZ Post or Aremex during busy seasons. This is beyond our control.

All orders are sent with 18+ stickers meaning ID must be sighted on delivery; this means orders cannot be left by the courier unattended.
JUVOUS cannot arrange for parcels to be left as an ATL (authority to leave) or remove the requirement for a signature.
If you have missed your delivery, please get in touch with NZPost direct or Aremex for further assistance regarding your delivery.

JUVOUS will not take responsibility for any lost or stolen packages for any non-signature orders.

Estimated shipping times do not include warehouse processing times.

ADDITIONAL INFORMATION

All orders are dispatched with the signature required.

All orders are sent with 18+ stickers meaning ID must be sighted on delivery; this means orders cannot be left by the courier unattended.
JUVOUS cannot arrange for parcels to be left as an ATL (authority to leave) or remove the requirement for a signature.
If you have missed your delivery, please get in touch with NZPost direct for further assistance regarding your delivery.

JUVOUS will not take responsibility for any lost or stolen packages for any non-signature orders.

Estimated shipping times do not include warehouse processing times.

*Free shipping is not applicable for rural delivery, or Saturday delivery