Refund Policy
JUVOUS will accept product returns and provide you with a refund or repair where:
• The product is faulty or is not of acceptable quality; or
• The product is not fit for its intended purpose; or
• The product does not match the sample or our description; and
• You can present your JUVOUS receipt or other adequate proof of purchase.
Please note JUVOUS may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. If the product is determined to be faulty, not of merchantable quality, not fit for purpose or not matching a description or sample JUVOUS will offer a repair, exchange or refund. If you cannot present your JUVOUS receipt or other acceptable proof of purchase JUVOUS reserves the right not to offer a refund or exchange.
Where you seek a refund for any item that was purchased as part of a 'deal', JUVOUS may refund the price in accordance with deal eligibility. No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met.
Operating Difficulties:
If you are experiencing operating difficulties with your product we recommend you first contact us at info@JUVOUS.combefore returning the product. Many operating difficulties can be quickly solved with the right advice. The contact details are also provided on our website www.JUVOUS.com
JUVOUS reserves the right to:
Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
Please note:
Your original JUVOUS receipt is the best form of proof of purchase
Refunds will be issued through direct bank account transfer
Please return any accessories and manuals supplied with product
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.